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Nowadays, there’s no shortage of various technological means allowing companies to improve their customer support. For example, for that purpose, companies can rely on artificial intelligence, machine learning, or natural language processing. The primary purpose of applying these technologies in customer support is to free human personnel from the pressure and speed up processing clients’ requests.
Please read the article Making the Gears Turn By Themselves. How Customer Support Automation Can Boost Your Business to know more about customer service automation.
