SAP NEWSBYTE - November 30, 2010 - When it comes to addressing today's most pressing line-of-business needs, such as sales, marketing, procurement, customer service and call-center operations, rapid-deployment solutions from SAP AG (NYSE: SAP) help companies worldwide find a flexible path forward. As announced in September, SAP® Rapid Deployment solutions are affordable, easy to deploy and are specifically designed to deliver faster time-to-value.
When Hunter Douglas, the leading manufacturer of custom-made window products in North America, needed a business solution that it could quickly get up and running to support its superior customer service standards, the company turned to SAP. With the help of SAP Consulting, the SAP CRM rapid-deployment solution was deployed quickly. This fully scalable solution is also completely integrated with Hunter Douglas’ enterprise resource planning (ERP) application SAP® ERP, providing a launch pad for add-on CRM functionality as needed in the future.
"Hunter Douglas is known for innovative design, unrivaled quality and superior customer service; we knew we could count on SAP to deliver a high-quality CRM solution that met our exacting standards," said Don Manuell, CIO, Hunter Douglas. "The SAP Rapid Deployment solution offered an easy way to quickly implement a robust CRM solution that fully meets our customer service needs. The integration with SAP ERP gives us increased visibility into our front- and back-office operations, helping us to provide a higher degree of service to our dealers and customers."
Bolstering this initiative, new SAP Rapid Deployment solutions with a fixed-price, fixed-scope offering that target companies’ immediate CRM, IT service desk operation, and environmental, health and safety management analytics needs are now available.
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