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Pega's process automation platform, available both in the cloud and for installation on a web server (based on JAVA) and databases from different vendors, offers RPA (Robot Process Automation), Case Management and BPM (Business Process Management) capabilities, and low-code application development.
The main areas covered by Pega's solutions are:
- Customer Engagement (Pega Customer Decision Hub)
- Decision engine with Artificial Intelligence technology
- Customer Service (Pega Customer Service)
- Solutions with real-time AI capabilities and desktop automation to simplify service.
- Sales Automation (Pega Sales Automations)
- Sales automation with AI technology.
- Customer attraction and onboarding, with Pega Client Lifecycle and Pega Know Your Customer.
Creatio is a global software company that offers a leading low-code platform for process management and CRM.
Its products can be used with on-premise installation or as a cloud service.
The Creatio CRM offer is mainly structured around 3 solutions:
- Creatio Marketing
To optimise interactions throughout the customer journey.
- Sales Creatio
To accelerate the entire sales cycle, from lead to recurring sale.
- Service Creatio
To optimise customer interactions and accelerate service delivery
