Noticias y recursos sobre Business Intelligence
Whither Data Warehousing in the Teens?
James Kobielus
Information Management Blogs, January 4, 2010
People often use the end of a decade to say goodbye to trends that have played themselves out, or good riddance to things that have long since passed their cultural expiration dates. I like to use the beginnings of decades for that same purpose. What, we should ask ourselves, is not likely to last beyond the close of this new ten-year cycle?
Decrease process complexity
Dynamic processes can be overly complex with multiple paths and complex routing. Extracting the decision and putting it first creates a dynamic process—one driven by the specific customer, case or transaction—without increasing process complexity.
A European agency took this approach and found it had one simple, decision-intensive process, not the 30 processes it had expected.
Explicit decision handling also increases the rate of straight through processing (STP) and reduces the number of processes that wait while items are put on worklists or in queues. This marriage of explicit decisions and process management keeps transactions moving with only exceptions ending up on worklists. Staff can then focus on higher value activities.
An insurance company used…
