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Software IT
Salesforce is a cloud-based CRM platform that can provide business departments such as marketing, sales, customer service and e-commerce with a unified view of their customers in one integrated platform.
Pega's process automation platform, available both in the cloud and for installation on a web server (based on JAVA) and databases from different vendors, offers RPA (Robot Process Automation), Case Management and BPM (Business Process Management) capabilities, and low-code application development.
The main areas covered by Pega's solutions are:
- Customer Engagement (Pega Customer Decision Hub)
- Decision engine with Artificial Intelligence technology
- Customer Service (Pega Customer Service)
- Solutions with real-time AI capabilities and desktop automation to simplify service.
- Sales Automation (Pega Sales Automations)
- Sales automation with AI technology.
- Customer attraction and onboarding, with Pega Client Lifecycle and Pega Know Your Customer.
The Jedox BI and CPM platform works on an in-memory OLAP database to create multidimensional read and write cubes to support Jedox's reporting and planning tools...